Last updated: 23rd June 2024
Touch of Orient Massage respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us, make an enquiry, book an appointment or attend our premises.
For the purpose of this Privacy Policy, “Touch of Orient Massage”, “we”, “us” and “our” refers to Touch of Orient Massage, located at 7 Cheapside, Reading, England.
Touch of Orient Massage provides the premises, booking support, facilities, products and administrative support for independent self-employed therapists operating from our premises.
Treatments are provided directly by the selected independent self-employed therapist. Where we collect personal information for enquiries, bookings, administration, client communication and general business management, Touch of Orient Massage acts as a data controller.
The selected independent therapist may also act as a separate data controller for information relating to the treatment they provide, including consultation information, treatment notes, client care and any treatment-related communication.
We may collect and process the following types of personal information:
Where necessary for your appointment, you or your selected therapist may also provide treatment-related information, such as:
This type of health-related information is treated with extra care.
We may collect your information when you:
We use your personal information to:
Some information collected before or during a treatment may relate to your health. This may include injuries, allergies, pregnancy, medical conditions, pain areas, medication, sensitivities or other information relevant to whether a treatment is suitable for you.
This information is used only where necessary to:
Health-related information may be collected by Touch of Orient Massage for booking and administrative purposes, and/or by the selected independent therapist in connection with the treatment they provide.
We will only collect information that is relevant and necessary.
We use your personal information under the following lawful bases:
Contract: where we need to process your information to arrange or manage your booking or provide services you have requested.
Legitimate interests: where we need to use your information to operate our business, manage enquiries, provide booking support, improve our services, prevent misuse of appointments, handle complaints and maintain proper records.
Legal obligation: where we need to keep records or share information to comply with legal, tax, accounting, insurance or regulatory requirements.
Consent: where you have agreed to receive marketing communications or where consent is otherwise required.
For health-related information, we rely on the relevant special category data conditions under UK data protection law, where necessary for health, safety, treatment suitability, client care, legal claims, insurance purposes or where you have provided explicit consent.
When you book an appointment, we may share relevant personal information with the selected independent self-employed therapist so they can:
The therapist is responsible for how they use information relating to the treatment they provide. They should only use your information for legitimate treatment, client care, administrative, legal, insurance or professional purposes.
We may use third-party booking platforms, payment providers or software systems to manage appointments, reminders, payments, card capture, no-show protection and client communication.
Where card details are captured for booking security, they are processed securely by the relevant booking or payment provider. We do not store full card details directly on our website.
If a cancellation or no-show fee applies, this may be charged in accordance with our booking terms. Where applicable, charges may be collected by Touch of Orient Massage as booking administrator on behalf of the selected independent therapist.
We may contact you with offers, updates, appointment reminders or service information if you have agreed to receive marketing or where we are otherwise permitted to do so.
You can opt out of marketing communications at any time by following the unsubscribe instructions in the message or by contacting us directly.
We will not sell your personal information to third parties.
We may share your information with:
We only share information where necessary and appropriate.
We keep personal information only for as long as necessary for the purpose it was collected.
This may include keeping:
Where information is no longer needed, we will delete it securely or anonymise it where appropriate.
Our website may use cookies and similar technologies to help the website function, improve performance, analyse visitor behaviour and support marketing or embedded content.
Cookies may collect information such as your IP address, browser type, device information, pages visited and how you interact with the website.
You can usually control or disable cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.
If you submit information through a website form, comment section or other online feature, we may collect the information you provide, along with technical information such as your IP address and browser details to help with spam prevention, security and website management.
You should avoid submitting sensitive personal information through general website forms unless it is necessary for your enquiry or appointment.
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.
This includes using appropriate systems, access controls, secure software and administrative procedures. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Under UK data protection law, you may have the right to:
To exercise your rights, please contact us using the details below.
If you have any questions about this Privacy Policy or how your personal information is used, please contact us:
Touch of Orient Massage
Address: 7 Cheapside, Reading, England
Email: info@touchoforient.co.uk
Website: www.touchoforient.co.uk
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new “last updated” date.
Monday – Sunday
10:00am – 8:00pm
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