These Terms and Conditions apply to the use of this website, enquiries, bookings and appointments arranged through Touch of Orient Massage.
By using our website, making a booking or attending an appointment, you agree to these Terms and Conditions.
Touch of Orient Massage provides a calm and professional massage and wellbeing space at Unit 4, 7 Cheapside, Reading RG1 7AG.
Touch of Orient Massage provides the premises, booking support, facilities, products and administrative support for independent self-employed therapists operating from our premises.
Treatments are provided directly by the selected independent self-employed therapist. The therapist is responsible for the treatment service they provide, including treatment suitability, professional standards, client care and treatment-related matters.
Therapists operating from our premises are independent self-employed therapists and are not employees of Touch of Orient Massage.
When you book an appointment, your treatment will be provided directly by the selected therapist. Touch of Orient Massage may assist with bookings, enquiries, appointment reminders, reception support, facilities and general administration.
Appointments may be booked online, by phone, by email, in person or through our booking platform.
When making a booking, you are responsible for providing accurate contact details and selecting the correct treatment, date, time and therapist where applicable.
Appointment availability may vary depending on therapist availability.
Unless stated otherwise, payment for treatment is made directly to the selected therapist at your appointment.
Where online payment, deposit, card capture, cancellation charge or no-show charge is used, Touch of Orient Massage may collect or process this as booking administrator on behalf of the selected therapist.
Touch of Orient Massage provides booking, premises, facilities and administrative support. The treatment itself is provided directly by the selected independent therapist.
We may ask for card details, deposit payment or other booking security when you make an appointment.
Card details may be securely stored by our booking or payment provider for appointment security, cancellation protection and no-show protection. Touch of Orient Massage does not store full card details directly on this website.
If you cancel late, fail to attend, or do not follow the cancellation policy, a cancellation or no-show charge may apply.
Please give as much notice as possible if you need to cancel or reschedule your appointment.
Cancellations or rescheduling requests may be subject to our cancellation policy, which may include a charge for late cancellations or non-attendance.
If you are late for your appointment, the selected therapist may need to reduce the treatment time so that later appointments are not affected. The full appointment fee may still apply.
You are responsible for informing the selected therapist of any medical conditions, injuries, allergies, pregnancy, medication, recent surgery, skin conditions or other information that may affect the suitability of your treatment.
The selected therapist may refuse, adapt or stop a treatment if they believe it is unsafe or unsuitable.
Massage and wellbeing treatments are not a substitute for medical diagnosis or medical treatment. If you are unsure whether a treatment is suitable for you, please seek advice from a qualified medical professional before booking.
We operate a professional and respectful environment.
Clients must behave appropriately towards therapists, staff, other clients and anyone at the premises.
Inappropriate, abusive, threatening, discriminatory or sexual behaviour will not be tolerated. If this occurs, the appointment may be ended immediately, future bookings may be refused, and payment may still be required.
If you have a concern about your appointment, please contact us as soon as possible.
Touch of Orient Massage may assist by recording your concern, passing it to the selected therapist and helping coordinate a response.
The selected therapist remains responsible for the treatment they provided, including treatment-related complaints, refunds, remedies, professional standards and insurance matters.
Prices, services, treatment descriptions, availability and opening hours may change from time to time.
Treatment descriptions on the website are provided for general information only. The exact treatment approach may vary depending on the selected therapist’s skills, training, availability and professional judgement.
Gift cards, vouchers and promotional offers may be subject to separate terms, expiry dates, restrictions and availability.
Gift cards and offers cannot usually be exchanged for cash unless required by law.
Promotions may be changed or withdrawn at any time.
The content on this website is for general information only and may change without notice.
We aim to keep the website accurate and up to date, but we do not guarantee that all information will always be complete, current or error-free.
You are responsible for ensuring that any service, treatment or information available through this website is suitable for your needs.
The website design, text, images, logos, graphics and other materials are owned by or licensed to Touch of Orient Massage unless otherwise stated.
You may not copy, reproduce, distribute or use website content without permission.
Our website may include links to third-party websites or booking platforms. These links are provided for convenience only.
We are not responsible for the content, security, privacy practices or terms of third-party websites.
We process personal information in accordance with our Privacy Policy.
This may include information provided through enquiries, bookings, appointment management, card capture, treatment-related forms and communication with therapists.
Please read our Privacy Policy for more information about how personal information is collected, used and shared.
Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so.
Touch of Orient Massage is responsible for the premises, booking support, facilities and administrative support it provides.
The selected independent therapist is responsible for the treatment service they provide directly to the client.
You should follow any reasonable guidance given before, during or after your appointment. We are not responsible for issues caused by incomplete or inaccurate health information provided by the client.
We may update these Terms and Conditions from time to time. Any changes will be posted on this page with a new “last updated” date.
These Terms and Conditions are governed by the laws of England and Wales.
If you have any questions about these Terms and Conditions, please contact:
Touch of Orient Massage
Address: Unit 4, 7 Cheapside, Reading RG1 7AG
Phone: +44 118 304 1822
Email: info@touchoforient.co.uk
Monday – Sunday
10:00am – 8:00pm
© 2026 Touch of Orient Massage. All rights reserved.
